Webnew box fails at initialization. So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr. No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

Webto resolve this issue, you may need to restart your tv box. Customer the larger box is on a different tv and is. I'll need to check diagnostics. Webhow to find and resolve an error code. It shows up on my. The phone support already tried. Webi can assist with troubleshooting your xre errors.

It shows up on my. The phone support already tried. Webi can assist with troubleshooting your xre errors. For more information, please see restart your x1 tv box. If you continue to experience issues, please contact us. It is possible there may be an issue with the cable line causing you the errors on both boxes.

It is possible there may be an issue with the cable line causing you the errors on both boxes.