Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated. So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr. The phone support already tried.

It is possible there may be an issue with the cable line causing you the errors on both boxes. No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble. Webnew box fails at initialization. For more information, please see restart your x1 tv box. I'll need to check diagnostics. Webi can assist with troubleshooting your xre errors. Webto resolve this issue, you may need to restart your tv box.

I'll need to check diagnostics. Webi can assist with troubleshooting your xre errors. Webto resolve this issue, you may need to restart your tv box. Webhow to find and resolve an error code. If you continue to experience issues, please contact us. Customer the larger box is on a different tv and is.

Customer the larger box is on a different tv and is.