Weba service level agreement (sla) is a formal contract between a service provider and a client that defines the specific services to be delivered, the standards of performance,. An sla also describes how performance will be measured and approved, and what. Web5 days ago · a service level agreement (sla) is a formal agreement between a service provider and a customer.

It’s a detailed roadmap to success, outlining performance. Weba service level agreement (sla) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.