You can return the device to a store only if you haven't started a return order yet. You may have to return the charger but like the previous poster stated tmobile should of sent you a. Webif you purchased it in store, you could take it back to the store for return or exchange as long as it is with the return/exchange window for the purchase.

Webjan 5, 2022 · factory reset and remove the sim from the old phone. However, there are a few key things to. If you ordered it online,.