Your equipment needs to be returned to at&t, proceed to step 2. Webto return equipment to at&t, use one of the following methods: Or, return a device on an installment plan that we’ve approved for return.

You own your equipment and it should not be returned. For 15 days or more,. If you change or disconnect services and have received a letter from us, head to the closest ups store. Weblearn how to send back a smartphone on next up or next up anytime after an early upgrade. Be sure to bring your at&t equipment, 9. To start the process, contact us through online chat or 800. 331. 0500.

Be sure to bring your at&t equipment, 9. To start the process, contact us through online chat or 800. 331. 0500.